All airfare must be sold in conjunction with a Hotel stay. Holiday periods may be subject to additional cancellation charges. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. We may not give you any of the above options in the event that a change to the purchased holiday is a minor change. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. The alternative is to hold a valid visa. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. The charge appeared on my credit card within two days.I cancelled it in early February. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. If all else fails, contact Sandals directly as you made your original reservation wtih them. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. However, sometimes you just want to contact the Sandals resort directly. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. Are Adventures by Disney Private Adventures Worth It? The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. This way, you can relax and enjoy your vacation without worrying about what youre eating. This is the version of our website addressed to speakers of English in the United States. Residents of the US and its territories only. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. You must also consult a local doctor and make arrangements to visit your GP when you return to the UK. The company is committed to providing its guests with the best possible experience. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. You can request a Sandals representative to call you back or send you an email response. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. One way to speak with a live person at Sandals is to call them directly at 888-726-3257. A. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. 2) Charge the customer a cancellation fee, if needed. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. We advertise a large number of holidays and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. The best way to get Sandals customer service to call you back is to fill out their email contact form. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 We are reliant upon information received from the hotels and the details provided by them. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. You can also email Sandals directly at [emailprotected]. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any. How to Cancel a Sandals Resort Reservation? Choose Cancel Reservation in the . If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. How Much Does an Uber Cost from Orlando Airport to Disney World? Thanks winni, I think that's what I was thinking of! Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. Wedding Items must be paid no later than60 days before arrival. Well take care of the rest while youre here. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. 6.1 Only one name change is permitted per reservation. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. Are Disney Lightning Lane Passes Worth It? 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Schroeder thought so, but that seems unlikely. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. This information will help you resolve your issue promptly and efficiently. These will be uploaded to a secure portal and will be deleted after 28 days. Full details will be provided locally. Special facilities can be requested but may not be guaranteed. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. If you dont, we reserve the right to treat your booking as cancelled. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. Re: Cancellation policy for Beaches? The scheme is administered by the Centre for Effective Dispute Resolution (CEDR), which is approved by the Chartered Trading Standards Institute (CTSI). All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Sandals will have no further responsibility or liability to you. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim. How Much Does it Cost to Go to Disney World? Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. 2247, Gros-Islet, Mailing Address: P.O. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. We help you fight big companies without incurring huge legal fees for hiring a lawyer. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. In the event of disruptions or changes to your holiday we may contact you via email or telephone. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. Dollars, unless otherwise specified. Get an answer from Sandals Montego Bay staff and past guests. 1. All bookings for the Over-the-Water Villas (OWV) and the Over the Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. It Is important that you check the requirements in relation to passport validity. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. groups direct line 1-800-327-1991 (EXT 6172). The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Cancellation charges depend on when Unique Travel receives notice of the cancellation. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. It is your responsibility to ensure that you are adequately insured. All other details, such as seat bookings, are your responsibility to organise with the airline. 3) Bring the remaining balance to $0. ; Retrieve your Room & Airfare by filling out the information below: 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. You can exchange your reservation from Azure portal. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) Mailing Address: P.O. Find countless items you can mix and match to create your very own vision. You're going to need a paper trail of correspondence between you and the company if you want to cancel your Sandals trip and assign the credit to family members to use. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. Please note that our retail store is currently closed until further notice. Sandals offers a customer service hotline for guests and travel agents to make reservations, ask questions about existing reservations, or make changes to existing reservations. Please ask us to confirm what protection may apply to your booking. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation. The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. If you made your booking through another tour operator, please contact them for payments. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. In providing these arrangements to you including any applicable airline carrier restrictions, please contact them for.. Changes to your booking through another tour operator, please contact them payments! The best possible experience just want to contact the Vacationeer if you prefer to email Sandals directly at emailprotected! Gp when you return to the purchased holiday is of a lower quality or Cost, are. This is the email contact form you are adequately insured the TSA requires passengers to provide mandatory Flight. 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